Recent Posts

SERVPRO of Jackson and Jennings Counties Tips: How the toilet and shower are connected

1/19/2020 (Permalink)

If you're like most people, you've probably dealt with an overflowing toilet before. This often happens when an object clogs the toilet, preventing the water from going down. However, bigger concerns could be at play, especially when the overflowing occurs when you're not flushing the toilet. If the toilet overflows while you shower, you may need to do some sewage cleaning.

How the Toilet and Shower Are Connected

You may not think there would be a link between taking a shower and facing a toilet overflow. A blockage between the toilet and the main sewer line of your home is likely the culprit in this case. This issue causes your shower water to back up. It needs somewhere to go, so it'll head to the nearest drain: the toilet. The longer you run the shower as this problem is in effect, the more likely the toilet will overflow.

Do-it-Yourself Remedies

Fixing a clogged pipe may not require the help of a professional plumber. There are a few steps you can follow on your own to possibly clear the obstruction. These include:

  • Use a plunger.
  • Use a plumber's snake (it can reach much farther down into the toilet).
  • Remove the toilet.
  • Locate the drain clean-out plug, remove it and clean out the drain.

For Bigger Problems

If these ideas don't work, you need to step up the game plan to sewage cleaning. This isn't a task you'll want to attempt by yourself. If the clog is somewhere in the home's main sewer line, you should contact a plumber immediately. The professionals have the right tools and skills to identify the blockage and remove it. In the meantime, if you spot water damage from the overflowing toilet or backed-up shower, make sure you call a professional water cleanup company to assess the extent of the damage.
It may not seem normal to have an overflowing toilet while you shower. However, with some professional sewage cleaning, you can correct this problem.

So give us a call! We are faster to any disaster and ready and able to make things "Like it never even happened."

Why SERVPRO? Great tips to help you stay safe!

11/30/2019 (Permalink)

If you notice a smell similar to rotten eggs or hear a hissing noise in your home in Jackson or Jennings County then you likely have a gas leak on your hands. To prevent a gas fire from breaking out, quickly take the following three steps.

1. Turn Off the Gas Source

If the smell of gas is very faint, you should try to turn off the source of the leak to prevent a gas explosion. Many times, the leak is coming from a home appliance such as a gas stove, fireplace, water heater, or boiler. If you are certain the gas if coming from one of these, you can often stop the leak directly at the appliance. If you are unable to determine the source, you will need to find your home’s gas meter and turn off the main natural gas shut-off.

2. Ventilate The House

After you’ve successfully turned off the source, you need to ventilate any remaining gas by opening all the windows and doors in the house to allow fresh air in. Do not try to turn on fans, lights, or any other electronics during this process since this can start a gas fire. If necessary, grab a flashlight to help you.

3. Evacuate and Call for Help

If at any point the rotten egg smell seems very strong or you feel unsafe, exit your home immediately in case of a gas explosion. As soon as you are a good distance away from your house, call for help. You can call 911 or dial your utility company’s emergency number. If there is any sign of a fire, you also need to get in contact with a professional fire restoration company to deodorize your home and address any damage.
If you think you smell natural gas leaking in your home, always act quickly to avoid a gas fire. Whether you have time to shut off the gas or need to leave immediately, make sure to prioritize your safety.

If a disaster does strike you, give us a call! We are faster to any disaster and are here to make things "Like it never even happened."

Water Disasters Can Have Far Reaching Effects, But SERVPRO Can Help

11/19/2019 (Permalink)

When water spills occur, it can lead to widespread damages unless the right actions are taken immediately. Water is a natural solvent that causes a wide range of materials to deteriorate, especially when left exposed over extended periods. A professional water damage restoration like SERVPRO has the skills and other resources to deal with the issue reducing the overall impact it might have on your property.

Working Faster

Time can be a friend or foe after water damage incidents. Taking long before responding to an incident creates an opportunity for secondary damages like mold and degradation of building materials and contents to add to the restoration service. Our SERVPRO crews work faster because we have the necessary resources, such as equipment. For example, we have truck mounted water extractors, and high-speed pumps to hasten water removal. We also have cavity drying systems such as the injecti-dry devices, which reduce the amount of demolition work needed to dry property. Because We're Faster To Any Size Disaster, we can often salvage hardwood flooring from permanent damage with the use of drying mats and injecti-dry equipment. Customers always appreciate it when our team can cut costs, deconstruction, and restore their homes to preloss condition as rapidly as possible.

Using Superior Techniques

Fixing water damage takes skill, especially when saving wet items. Issues such as the setting of stains, mold development, and damage to electrical appliances can drive the cost of restoration higher because such items have to be replaced. Our SERVPRO technicians use various superior approaches such as freezing documents to halt deterioration, then drying them through sublimation. We also quicken the drying process of wet areas by regulating temperature, air movement, or isolating them by creating drying chambers.

Identifying Potential Long-term Issues Early

Some effects of water damage can have long-term implications if not addressed. An issue like moisture remnants in semi-porous materials can lead to health effects in the future due to mold development. Our SERVPRO technicians can preempt mold development by drying all materials to normal levels. We have many moisture detection devices, including borescopes, thermo-hygrometers, penetrative, and non-penetrative moisture meters, and infrared camera imagery, which help us, identify whether there is any hidden moisture that might cause future problems.

Water loss incidents can have far-reaching effects. Call SERVPRO to help clean up and dry your property! We are faster to any disaster and will help restore your property to preloss conditions. "Like it never even happened."

Winds Will Blow, But SERVPRO Is Here To Help!

11/18/2019 (Permalink)

If there is a high wind storm and a tree gets blown over on to your home, what do you do?

First, and most importantly, make sure  that you and your family are safe. Do not try and get on the roof to assess the damage, just give SERVPRO a call to come and check everything out. Leave it for the professionals. 

Next, call your insurance company. For yourself, it is important to know what kind of coverage you will receive from your insurance company. But it is also important for SERVPRO to know because otherwise we cannot give you a proper estimate and let you know how much you will have to pay. 

The most important thing about this situation is knowing this information before something like this happens to your home! Call us if it does though, be cause we are faster to any disaster and we will make things "Like it never even happened."

Bursting pipes can occur without wanting, but SERVPRO can help!

11/15/2019 (Permalink)

Bursting pipes can occur without warning and can devastate homes. It can be easy to feel overwhelmed when an issue suddenly occurs in your home but knowing what to do if a pipe bursts can help you react in a timely manner.


1. Stop the Flowing Water

A burst pipe can allow huge amounts of water to come into your house in a very short period of time, and more water in your home will likely mean more damage. Using the shutoff valve, which is often located in basements or garages, will turn off the water to your entire house. Other issues may also require you to turn off the water in your home, so it’s generally helpful to know how to cut off the supply of water before any problems arise.

2. Turn Off the Power

The amount of water bursting pipes can bring into the home can create electrical hazards. In order to keep yourself safe and to minimize the risk of an electrical fire, it’s generally wise to turn off the power to your residence. Additionally, it’s often best not to touch any items that use electricity or any electrical outlets even after you have turned off your home’s power.

3. Ask for Help

After the water is no longer flowing into your home and your home no longer has power, it’s often best to contact a plumber and water damage restoration expert. A plumber can fix the broken pipe and can assess your other tubes to make sure they aren’t also at risk of bursting. Restoration specialists can assist you in removing water from your home and can restore personal belongings that were damaged by the water.

It’s often helpful for homeowners to know what to do if a problem such as bursting pipes occurs. Stopping the flow of water, turning off your home’s power and contacting professionals in restoration can help to decrease the cost, time and stress spent dealing with a burst pipe.

SERVPRO Tips: Ways To Keep Your Christmas Tree Fire Free

11/15/2019 (Permalink)

According to National Fire Protection Association between Christmas trees and Christmas decorations in a 4 year window caused 23 million in direct property damage.

Thanksgiving is right around the corner and is a time where some family traditions are to get a tree and also decorate it for Christmas.

The lights that are decorated on the tree are not enough to ignite the tree.  However, if you decorate the tree like Clark Griswold from National Lampoon's Christmas Vacation you may want to re-think the way you install your lights.

Research shows the following:

  • 43% of Christmas tree fires result in an overload of lighting that causes a spark and catches the tree on fire
  • 27% include a heat source - such as a candle or the tree was located to close to a fireplace
  • 22% of Christmas tree fires were intentional
  • 8% of Christmas tree fires were undetermined

If you insist on having a real tree.  Remember the following:

  • Add water to the tree stand. 
  • Be sure to add water daily and check for brown needles. 
  • Place the tree away from any heat source, like fireplaces, candles, radiators, heat vents, or space heaters

With the advanced technology of LED lights and fire retardant artificial trees there has been mass improvements in safety.

Customer Service is So Important!

10/22/2019 (Permalink)

Here at SERVPRO we try and take the absolute best care of our customers. We make sure to implement proper training for all new hires that starts and ends with proper customer service.

We believe that the customer should be more than happy with the job and job process so we make sure to check in with them throughout the job to make sure that they are satisfied with the work we are preforming.

What does it mean to provide excellent customer service?


Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, one needs superb communication and problem resolution skills.

We are faster to every disaster and we are here to put our expertise to work for you! Call us today and let us make things "Like it never even happened."

Training Is A Vital Part Of What Sets SERVPRO Apart!

10/22/2019 (Permalink)

Our biggest piece that sets us apart when doing mitigation and restoration work is our detailed moisture mapping, documentation, and thorough inventory processes. We have great people who make these things work behind the scenes and it makes the difference if you were to compare.

At SERVPRO we are using the latest in moisture mapping technology to give you the best options available to get you back to "Like it never even happened."  This process is done with moisture meters, carpet probes and infrared cameras.  With these tools we can even find the water that is trapped behind structural materials. 

We also do in house training on a regular basis to keep even our senior technicians fresh in the field. SERVPRO offers excellent training modules for our staff. We look also to organizations such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) and Restoration Sciences Academy to learn proven industry standard techniques that work.

Winter is coming....are you ready?

10/21/2019 (Permalink)

The change in seasons requires a few items homeowners can check to help get ready.  Check to make sure hoses are disconnected from exterior faucets, even if they are frost-free faucets.  Leaving a hose connected increases the possibility of a frozen hose bib, which can rupture inside the exterior wall of your southern-indiana area home and cause flooding. 

Make sure the thermostat is set to an appropriate temperature if you’re planning on being away from home over the holidays.  Open cabinet doors for cabinets that have plumbing, especially on exterior walls to make sure the temperature stays above freezing.  Have a professional check and service your furnace for proper operation and signs of potential failure.

If you are planning on being away from home for an extended period of time it is a good idea to have a plumber winterize the plumbing system.  If winterizing isn’t possible, turning off the water main can be a good way to ensure that if a problem does arise, it doesn’t cause too much damage before it is located.

If the unfortunate does happen, be sure to give us a call here at SERVRPRO of Jackson and Jennings Counties. We have highly trained technicians and top of line drying technology to help restore your Missoula home or business after a flood.  Call us today to see what we can do for you!

 

What you can do to protect your home from what winter will bring!

10/21/2019 (Permalink)

A harsh, cold winter can have devastating effects on a home if you’re not properly prepared, and may result in unexpected damage. Below are some of the common causes of damage in the winter months.

  • Power outages - Heavy snow and high winds are a recipe for widespread power outages. It’s important to prepare a plan now before a possible outage by learning about alternative heat sources and knowing how to safely use them in your environment.
  • Frozen Pipes – A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the back flow pressure between the water source and the blockage.
  • Ice Dams – Ice dams can be a major problem during the winter season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot easily flow or run into the gutter system, it can back flow under the roof’s shingles and into the structure’s interior areas.
  • Puffbacks – A messy furnace malfunction, such as a puffback occurs when an oil burner backfires, sending soot throughout your home. It can happen all at once covering an interior in grimy soot, or a slow gradual leak.

There are a few preventative measures a homeowner can take to protect it from winter storm damage, such as:

  1. Have a reliable back-up power source to ensure continuous power to the building, or an alternative heat source.
  2. Insulating all attic penetrations.
  3. Ensuring proper seals on all doors and windows.
  4. Sealing all cracks and openings in exterior walls.
  5. Having an Emergency Preparedness Kit with three days of food, water, prescription medication and other supplies ready, is also important.

If you experience unexpected damage this winter remember SERVPRO is faster to any size disaster, bringing the latest equipment and training to help make the water damage “Like it never even happened.”