Recent Posts

Customer Service is So Important!

10/22/2019 (Permalink)

Here at SERVPRO we try and take the absolute best care of our customers. We make sure to implement proper training for all new hires that starts and ends with proper customer service.

We believe that the customer should be more than happy with the job and job process so we make sure to check in with them throughout the job to make sure that they are satisfied with the work we are preforming.

What does it mean to provide excellent customer service?


Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, one needs superb communication and problem resolution skills.

We are faster to every disaster and we are here to put our expertise to work for you! Call us today and let us make things "Like it never even happened."

Training Is A Vital Part Of What Sets SERVPRO Apart!

10/22/2019 (Permalink)

Our biggest piece that sets us apart when doing mitigation and restoration work is our detailed moisture mapping, documentation, and thorough inventory processes. We have great people who make these things work behind the scenes and it makes the difference if you were to compare.

At SERVPRO we are using the latest in moisture mapping technology to give you the best options available to get you back to "Like it never even happened."  This process is done with moisture meters, carpet probes and infrared cameras.  With these tools we can even find the water that is trapped behind structural materials. 

We also do in house training on a regular basis to keep even our senior technicians fresh in the field. SERVPRO offers excellent training modules for our staff. We look also to organizations such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) and Restoration Sciences Academy to learn proven industry standard techniques that work.

Winter is coming....are you ready?

10/21/2019 (Permalink)

The change in seasons requires a few items homeowners can check to help get ready.  Check to make sure hoses are disconnected from exterior faucets, even if they are frost-free faucets.  Leaving a hose connected increases the possibility of a frozen hose bib, which can rupture inside the exterior wall of your southern-indiana area home and cause flooding. 

Make sure the thermostat is set to an appropriate temperature if you’re planning on being away from home over the holidays.  Open cabinet doors for cabinets that have plumbing, especially on exterior walls to make sure the temperature stays above freezing.  Have a professional check and service your furnace for proper operation and signs of potential failure.

If you are planning on being away from home for an extended period of time it is a good idea to have a plumber winterize the plumbing system.  If winterizing isn’t possible, turning off the water main can be a good way to ensure that if a problem does arise, it doesn’t cause too much damage before it is located.

If the unfortunate does happen, be sure to give us a call here at SERVRPRO of Jackson and Jennings Counties. We have highly trained technicians and top of line drying technology to help restore your Missoula home or business after a flood.  Call us today to see what we can do for you!

 

What you can do to protect your home from what winter will bring!

10/21/2019 (Permalink)

A harsh, cold winter can have devastating effects on a home if you’re not properly prepared, and may result in unexpected damage. Below are some of the common causes of damage in the winter months.

  • Power outages - Heavy snow and high winds are a recipe for widespread power outages. It’s important to prepare a plan now before a possible outage by learning about alternative heat sources and knowing how to safely use them in your environment.
  • Frozen Pipes – A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the back flow pressure between the water source and the blockage.
  • Ice Dams – Ice dams can be a major problem during the winter season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot easily flow or run into the gutter system, it can back flow under the roof’s shingles and into the structure’s interior areas.
  • Puffbacks – A messy furnace malfunction, such as a puffback occurs when an oil burner backfires, sending soot throughout your home. It can happen all at once covering an interior in grimy soot, or a slow gradual leak.

There are a few preventative measures a homeowner can take to protect it from winter storm damage, such as:

  1. Have a reliable back-up power source to ensure continuous power to the building, or an alternative heat source.
  2. Insulating all attic penetrations.
  3. Ensuring proper seals on all doors and windows.
  4. Sealing all cracks and openings in exterior walls.
  5. Having an Emergency Preparedness Kit with three days of food, water, prescription medication and other supplies ready, is also important.

If you experience unexpected damage this winter remember SERVPRO is faster to any size disaster, bringing the latest equipment and training to help make the water damage “Like it never even happened.”

SERVPRO Is Here To Help Remediate Your Fire Loss

10/17/2019 (Permalink)

Ever since people have owned their own land and built their own homes, proud property owners have sought to give their houses the recovery and restoration work that it needs when disasters strike. While many modern homeowners trust in the efficient response and powerful equipment and products available to our SERVPRO team, some still stay committed to DIY restoration for fire losses in their property. Even the initial tasks like fire debris removal can come with some hazards and risks if residents attempt it without any knowledge of what to expect.

As much as many might like them to, YouTube videos cannot tell you everything you need to know about fire damage in residences. With every situation being uniquely different from other fire loss incidents, it is no surprise why most property owners choose the experience and extensive training of our Fire & Smoke Restoration Technicians accredited through the Institute of Inspection, Cleaning and Restoration Certification (IICRC.) Self-training might help you overcome specific effects in your home, but here are some things that you need to know to address fire debris removal in your damaged house.

Use the Proper PPE

Debris removal can generate considerable dust, spreading particulates and contaminants throughout the environment. Even elements like soot and smoke particles can circulate during controlled demolition tactics and shoveling debris and rubbish from the property. While our professionals can utilize tools like air scrubbers to reduce this threat, it is also recommended to wear appropriate protective equipment. Tyvek suits, safety glasses, respirators, and gloves are among the chief components of safe work attire for debris removal.

Tread Carefully

Appearances can be deceiving after a fire loss incident, especially regarding the structural integrity of specific areas of your home. Though you want to get the mitigation work completed as promptly as possible, be sure to carefully tread throughout affected areas to limit unexpected and injury-causing mishaps like structural collapses and failures.

From our licensed team of residential contractors (RCE-43137) to our restoration specialist that can help with both damage assessment and debris removal, our SERVPRO of Jackson and Jennings Counties team is here to help. Give us a call anytime! We are faster to your disaster and we will make things "Like it never even happened."

Space Heaters Are Nice, But They Also Can Be Dangerous

10/17/2019 (Permalink)

A good source of supplemental heat in colder weather in your home, space heaters can also, unfortunately, pose a significant risk for fire if not used correctly. Fires can be started by space heaters when they are put near combustible items, the heater does not have adequate safety features, or they are not plugged in correctly.

Safety should also be the top priority when using space heaters. However, if you have experienced a fire from one of these devices, you should reach out to SERVPRO for professional fire damage remediation in your Buhl home. We have the training and experience to restore your home to its previous state before the fire.

When setting up your space heater, first ensure you keep it 36 inches or more from any combustible or flammable materials. Put the heater on the floor unless it is otherwise designed to do so. The area you are using the heater in should also be free of any flammable liquids. Don’t place them on a surface that is easily combustible or ignitable, like carpets or rugs, and do not use them to dry clothing.

If an accident with a space heater has happened in your home, SERVPRO technicians can come and help you restore your home. Any smoke or soot residues that were left behind can be cleaned up, and the sooner, the better, as they continue to erode whatever surface they are on until this is done. We also work on deodorizing your home from the lingering smoke odors.

Keep your electric heaters out of any areas that are moist or wet, such as bathrooms, since water can lead to a fire hazard. Be sure as well to plug the heater directly into an outlet, as using an extension cord can result in overheating and fire.

Clean the space heater on a regular basis as well, following the guide form the manufacturer for specific advice on inspection and maintenance.

SERVPRO is here to help you any time you experience a fire at your residence. Once the fire is out, just call us and we can help get your life back to normal.

If You Fail To Plan, You Plan To Fail! Call SERVPRO and Let Us Help You Make A Plan!

10/16/2019 (Permalink)

SERVPRO of Jackson and Jennings Counties offers a no-cost Emergency Ready Profile for your business. This will help minimize business interruption by having a plan of action. Being prepared is key for getting through any type of disaster, big or small. Having a plan in effect prior to a disaster saves time and money. The SERVPRO Emergency Ready Profile is designed to provide a quick reference of important building and contact information. This plan is available to you anywhere, anytime with an easy to operate mobile application. Identifying the line of command for authorizing work allows the mitigation process to begin helping you to get your business operating as quickly as possible.  With many years of experience, SERVPRO is here for you! We can handle any size disaster...from big to small! We are faster to any disaster and we will make things "Like it never even happened."

Sprinklers Can Help and Hurt

10/16/2019 (Permalink)

Sprinkler systems are commonly installed in commercial and industrial buildings. They save life and structure when a fire occurs. They do cause water damage though when putting out the fire or when the system malfunctions.  This is when SERVPRO is here to help. We come in and dry the structure when a system malfunctions. Fire sprinklers are activated when the mercury liquid-filled bulb bursts between 135 and 165 degrees. It is thought by many that they are triggered by smoke.  They are actually activated by heat. Failures occur with sprinkler heads commonly when the line freezes from cold weather or the head gets hit or pulled on by something.  We are here to help when you need it most and want to help prevent issues before they arise. It is always a good idea to know where your sprinkler line shut off valves are located in case you have a malfunctioning system and know who services these systems for your facility. 

Give us a call! We are faster to any disaster and we will make things "Like it never even happened."

Why SERVPRO When It Comes To Structural & Cosmetic Restorations: Water

10/3/2019 (Permalink)

A home is more than just a location and structure, which is why property damages can become a sensitive issue. Many homeowners have accumulated possessions over years or decades so are rightly devastated when dangerous water, fire, storm or mold-related incidents occur. Our restoration services are dedicated to restoring your contents rather than replacing them. We communicate openly and honestly with you throughout service, working quickly to ensure that these incidents pose as little inconvenience to you as possible. Our strong business ties with local adjusters, contractors, and chambers of commerce mean you may only have to deal with one company, throughout the process.

Mold
The presence of mold in a structure can do significant harm to the property overtime by infesting porous materials and spreading throughout the home. Sometimes, mold damage in homes can occur from roof deterioration that allows water to seep into your attic space. Microbial infestations thrive on porous, warm materials like insulation and can quickly spread throughout. You may only notice the signs of mold growth later on when it begins to grow into ceilings or the upper top corners of your walls. It may only be noticeable by a musty odor in some regions of the house.

Once the indications of mold have been spotted in the property, you need to bring in professional restoration services. SERVPRO technicians are qualified to both assess and remediate microbial problems without resorting to expensive, time-consuming laboratory tests. The signs and smells of mold in your home are enough to begin a procedure. We start by creating a containment area to control the spread of mold and avoid cross-contamination.

In your attic space, there are many different food sources for microbial fungi, including clothes, cardboard, untreated wood, insulation, and other materials. Usually, a porous material needs to be disposed of to avoid mold returning. Layers of insulation may need to be lifted for removal and replaced with uncontaminated insulation once the mold issue is under control. In situations where materials hold significant sentimental value, we may be able to restore them using Esporta washing machines. These industrial cleaners are capable of removing up to 99% of soiling from fabrics.

Water
Dealing with large quantities of water in a home environment is a challenging task for professionals and should not be attempted without training, equipment, and expertise. Cosmetic damages- or those that are apparent to the naked eye- are often just the tip of the iceberg with slow leaks, interior plumbing issues or damage to the property's structural integrity at the heart of the issue.

A visual inspection of water damage in your home may involve moving contents around, untacking carpets or viewing inside wall cavities with thermal imaging cameras. Restoration services need to be conducted thoroughly; otherwise moisture can reside unnoticed for weeks and months before causing permanent problems. SERVPRO technicians use proper drying techniques over the course of twelve hours to a few weeks- depending on severity- to resolve water problems rather than just cleaning them.

Fabrics in your home like carpets absorb moisture, weakening the carpet itself by up to 50% while also increasing humidity levels and subfloor moisture content. SERVPRO Water Restoration Technicians (WRT) float carpets by detaching the corners and placing rapid air-movers between carpet and subfloor. The process dries the underside of your carpets while raising the surface temperature of the subfloor below to draw out moisture. Replacing the subfloor mats and re-tacking the dry carpets is just one of the ways we can restore your home to a preloss condition.

During the restoration service of your home, SERVPRO technicians can inventory contents and outcomes to be passed on to your insurer. This process takes the workload away from the homeowner because you only have to deal with one point of contact throughout the service. A walk-through is conducted at the end to show you specific of restoration as well as the predicted outcomes, meaning you stay in the loop from start to finish.

Why SERVPRO When It Comes to Structural and Cosmetic Restorations: Fire

10/3/2019 (Permalink)

A home is more than just a location and structure, which is why property damages can become a sensitive issue. Many homeowners have accumulated possessions over years or decades so are rightly devastated when dangerous water, fire, storm or mold-related incidents occur. Our restoration services are dedicated to restoring your contents rather than replacing them. We communicate openly and honestly with you throughout service, working quickly to ensure that these incidents pose as little inconvenience to you as possible. Our strong business ties with local adjusters, contractors, and chambers of commerce mean you may only have to deal with one company, throughout the process.


Fire
Housefires are an unfortunately common occurrence and can be the result of leaving on unattended a space heater, iron or stove. Restoring the damages left behind is far more complicated because materials combust differently, producing different types of smoke damages. Our restoration services for fire damage cover the removal of debris, cleaning contents and structure as well as deodorizing the property. If significant structural damage is sustained, SERVPRO can arrange for remodeling specialists to conduct repairs on your behalf.

Combusting materials can release toxic gases into the surrounding air, including carbon monoxide. Once the flames are extinguished, these harmful gases are significantly reduced, but inhaling soots from debris or surfaces can be harmful to your health. SERVPRO technicians can enter the affected area of your Concord home to remove charred debris as well as permanently damaged appliances to be safely disposed of according to Environmental Protection Agency (EPA) standards.

When hot smoke contacts with cooler surfaces during a fire, chemical and carbon deposits are left behind in the form of smoke residues and soot. The fastest method of removing these smoke residues is by dissolving them in a cleaning solution, before wiping both solution and residue away. Deodorization of your property is included as part of our restoration services should an odor issue be present. Usually, once surfaces are thoroughly cleaned and dried, odors dissipate. If malodors remain SERVPRO can deploy thermal fogging equipment alongside spray-on air fresheners to find, mask or neutralize the offending odor.

During the restoration service of your home, SERVPRO technicians can inventory contents and outcomes to be passed on to your insurer. This process takes the workload away from the homeowner because you only have to deal with one point of contact throughout the service. A walk-through is conducted at the end to show you specific of restoration as well as the predicted outcomes, meaning you stay in the loop from start to finish.

So call us today! We are faster to any disaster and we will make things "Like it never even happened."