Recent Posts

Ask The Experts: What To Do When You Have A Gas Leak

11/30/2020 (Permalink)

If you notice a smell similar to rotten eggs or hear a hissing noise in your home in Jackson or Jennings County then you likely have a gas leak on your hands. To prevent a gas fire from breaking out, quickly take the following three steps.

1. Turn Off the Gas Source

If the smell of gas is very faint, you should try to turn off the source of the leak to prevent a gas explosion. Many times, the leak is coming from a home appliance such as a gas stove, fireplace, water heater, or boiler. If you are certain the gas if coming from one of these, you can often stop the leak directly at the appliance. If you are unable to determine the source, you will need to find your home’s gas meter and turn off the main natural gas shut-off.

2. Ventilate The House

After you’ve successfully turned off the source, you need to ventilate any remaining gas by opening all the windows and doors in the house to allow fresh air in. Do not try to turn on fans, lights, or any other electronics during this process since this can start a gas fire. If necessary, grab a flashlight to help you.

3. Evacuate and Call for Help

If at any point the rotten egg smell seems very strong or you feel unsafe, exit your home immediately in case of a gas explosion. As soon as you are a good distance away from your house, call for help. You can call 911 or dial your utility company’s emergency number. If there is any sign of a fire, you also need to get in contact with a professional fire restoration company to deodorize your home and address any damage.
If you think you smell natural gas leaking in your home, always act quickly to avoid a gas fire. Whether you have time to shut off the gas or need to leave immediately, make sure to prioritize your safety.

If a disaster does strike you, give us a call! We are faster to any disaster and are here to make things "Like it never even happened."

The people that we get to help every single day are our neighbors, our friends, and our families, and we feel privileged to be able to do so!

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Ask The Experts: When The Wind Blows

11/19/2020 (Permalink)

If there is a high wind storm and a tree gets blown over onto your home, what do you do?

First, and most importantly, make sure that you and your family are safe. Do not try and get on the roof to assess the damage, just give SERVPRO a call to come and check everything out. Leave it for the professionals. 

Next, call your insurance company. For yourself, it is important to know what kind of coverage you will receive from your insurance company. But it is also important for SERVPRO to know because otherwise we cannot give you a proper estimate and let you know how much you will have to pay. 

The most important thing about this situation is knowing this information before something like this happens to your home! Call us if it does though, because we are faster to any disaster and we will make things "Like it never even happened."

Ask The Experts: We Are The Water Damage Experts

11/19/2020 (Permalink)

When water spills occur, it can lead to widespread damages unless the right actions are taken immediately. Water is a natural solvent that causes a wide range of materials to deteriorate, especially when left exposed over extended periods. A professional water damage restoration like SERVPRO has the skills and other resources to deal with the issue reducing the overall impact it might have on your property.

Working Faster

Time can be a friend or foe after water damage incidents. Taking long before responding to an incident creates an opportunity for secondary damages like mold and degradation of building materials and contents to add to the restoration service. Our SERVPRO crews work faster because we have the necessary resources, such as equipment. For example, we have truck mounted water extractors, and high-speed pumps to hasten water removal. We also have cavity drying systems such as the injecti-dry devices, which reduce the amount of demolition work needed to dry property. Because We're Faster To Any Size Disaster, we can often salvage hardwood flooring from permanent damage with the use of drying mats and injecti-dry equipment. Customers always appreciate it when our team can cut costs, deconstruction, and restore their homes to preloss condition as rapidly as possible.

Using Superior Techniques

Fixing water damage takes skill, especially when saving wet items. Issues such as the setting of stains, mold development, and damage to electrical appliances can drive the cost of restoration higher because such items have to be replaced. Our SERVPRO technicians use various superior approaches such as freezing documents to halt deterioration, then drying them through sublimation. We also quicken the drying process of wet areas by regulating temperature, air movement, or isolating them by creating drying chambers.

Identifying Potential Long-term Issues Early

Some effects of water damage can have long-term implications if not addressed. An issue like moisture remnants in semi-porous materials can lead to health effects in the future due to mold development. Our SERVPRO technicians can preempt mold development by drying all materials to normal levels. We have many moisture detection devices, including borescopes, thermo-hygrometers, penetrative, and non-penetrative moisture meters, and infrared camera imagery, which help us, identify whether there is any hidden moisture that might cause future problems.

Water loss incidents can have far-reaching effects. Call SERVPRO to help clean up and dry your property! We are faster to any disaster and will help restore your property to preloss conditions. "Like it never even happened."

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Ask The Experts: What To Do When Pipes Burst

11/14/2020 (Permalink)

Bursting pipes can occur without warning and can devastate homes. It can be easy to feel overwhelmed when an issue suddenly occurs in your home but knowing what to do if a pipe burst can help you react in a timely manner.


1. Stop the Flowing Water

A burst pipe can allow huge amounts of water to come into your house in a very short period of time, and more water in your home will likely mean more damage. Using the shutoff valve, which is often located in basements or garages, will turn off the water to your entire house. Other issues may also require you to turn off the water in your home, so it’s generally helpful to know how to cut off the supply of water before any problems arise.

2. Turn Off the Power

The amount of water bursting pipes can bring into the home can create electrical hazards. In order to keep yourself safe and to minimize the risk of an electrical fire, it’s generally wise to turn off the power to your residence. Additionally, it’s often best not to touch any items that use electricity or any electrical outlets even after you have turned off your home’s power.

3. Ask for Help

After the water is no longer flowing into your home and your home no longer has power, it’s often best to contact a plumber and water damage restoration expert. A plumber can fix the broken pipe and can assess your other tubes to make sure they aren’t also at risk of bursting. Restoration specialists can assist you in removing water from your home and can restore personal belongings that were damaged by the water.

It’s often helpful for homeowners to know what to do if a problem such as bursting pipes occurs. Stopping the flow of water, turning off your home’s power and contacting professionals in restoration can help to decrease the cost, time and stress spent dealing with a burst pipe.

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As The Experts: Ways To Keep Your Christmas Tree "Fire Free"

11/14/2020 (Permalink)

According to National Fire Protection Association between Christmas trees and Christmas decorations in a 4 year window caused 23 million in direct property damage.

Thanksgiving is right around the corner and is a time where some family traditions are to get a tree and also decorate it for Christmas.

The lights that are decorated on the tree are not enough to ignite the tree.  However, if you decorate the tree like Clark Griswold from National Lampoon's Christmas Vacation you may want to re-think the way you install your lights.

Research shows the following:

  • 43% of Christmas tree fires result in an overload of lighting that causes a spark and catches the tree on fire
  • 27% include a heat source - such as a candle or the tree was located to close to a fireplace
  • 22% of Christmas tree fires were intentional
  • 8% of Christmas tree fires were undetermined

If you insist on having a real tree.  Remember the following:

  • Add water to the tree stand. 
  • Be sure to add water daily and check for brown needles. 
  • Place the tree away from any heat source, like fireplaces, candles, radiators, heat vents, or space heaters

With the advanced technology of LED lights and fire retardant artificial trees there has been mass improvements in safety.

Ask The Experts: If My Basement Floods, Will My Insurance Pay?

11/11/2020 (Permalink)

Basement flooding is among the top reasons for homeowner’s insurance claims. If you’ve discovered a basement flood in your home, you suddenly have a long list of tasks to take care of to protect your property. It may help to understand whether you can expect insurance to pay for your damages.
Water damage is handled through two separate insurance sectors, depending on the source of the water. Many common causes of home flooding fall under the umbrella of your homeowner’s insurance, but there are exceptions.

Homeowner’s Insurance and Water Damage

Your conventional insurance will generally cover a portion of the water cleanup and restoration costs for a basement flood, as long as the water didn’t enter from outside the home, such as with rising floodwaters. These are among the scenarios that would likely be covered:

  • Broken or leaking water pipe
  • Leaking appliances, such as a washing machine or ice maker
  • Stormwater leaking through a damaged roof
  • Overflowing toilet
  • Overflowing bathtub or shower

It’s important to report the damage with your insurance agent right away if your basement has flooded. If your damage was caused by external water entering your home, you will need to look beyond your conventional policy.

Government Flood Insurance

A flood is defined as a temporary condition where usually dry land is inundated with water or mud. If your basement flood was caused by floodwater entering your home from ground level or below, a special government flood insurance policy would be required for coverage. Flood insurance is issued by the US Government, but your agent can help you purchase it or file a claim. If you are considering flood insurance, it may be useful to determine your level of flood risk. Your agent can refer you to an expert who can help assess your risk.
Researching insurance coverage options and finding out your flood risk level are important steps in food preparedness. If you experience water damage, it's a stressful time, and knowing which insurance entity to approach will move you one step closer to returning your home and your peace of mind to normalcy.

So if disaster strikes, give SERVPRO a call! We are faster to any disaster and here to help get you back to "Like it never even happened."

Ask The Experts: What Are Some Good Ways To Prevent Kitchen FIres?

11/11/2020 (Permalink)

Cooking fires are one of the leading causes of fire damage. In fact, the US Fire Department estimates that over 160,000 house fires occur in the United States annually. The majority of them start when flaming food ignites combustible household items such as paper, plastics or curtains.
Here are common causes of kitchen fires:

  • Leaving cooking food unattended
  • Having combustibles too close to the fire
  • Equipment malfunction

Keep an Eye on Cooking Food
Unattended food remains to be the #1 cause of house fires in the nation as food can burst into a big flame when it burns enough. A grease fire, for example, can be easily put out if you are in the kitchen when it starts, but it can get out of hand if it happens while you’re away.

Never Dump Hot Grease in a Garbage Can
It is worth noting that grease can only take so much heat. Smoking is the first sign that it has reached the tipping point and is about to catch fire. Tossing this hot grease could burn something in the trash and result in a fire. Instead, wait for it to cool then put it in an old coffee can before disposing of it. That is one of the overlooked tips that could save you from a fire incident.

Be in a Condition to Cook
Never try to cook under the influence of alcohol. You are obviously slower when intoxicated, and the chances of leaving the cooking food unattended are incredibly high. The same applies to people who are feeling exceedingly sleepy or those who take mind-altering medication. You might not hear about it a lot, but this is one of the most important fire prevention tips.
While cooking might seem hazardous, avoiding it is a bit extreme. Just follow these fire prevention tips religiously, and you will have zero issues.

If a fire does strike your home, give us a call! We are faster to any disaster and are here to help get you back to "Like it never even happened."

Why SERVPRO? Because Customer Service Is Our Priority!

10/30/2020 (Permalink)

Here at SERVPRO of Jackson and Jennings Counties, we try and take the absolute best care of our customers. We make sure to implement proper training for all new hires that starts and ends with proper customer service.

We believe that the customer should be more than happy with the job and job process so we make sure to check in with them throughout the job to make sure that they are satisfied with the work we are performing.

What does it mean to provide excellent customer service?
Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, one needs superb communication and problem resolution skills.

We are faster to every disaster in Jackson and Jennings Counties...whether water, fire or storm, and we are here to put our expertise to work for you! Call us today and let us make things "Like it never even happened."

Nightmare Scenario: Flooding Hits Your Home (SERVPRO can help!)

10/20/2020 (Permalink)

One of the biggest nightmares any homeowner in can experience is a storm flood. If you have been an unfortunate victim of flood damage, there are certain procedures you should follow as you look to restore your property. If you are in the middle of an emergency, your best bet is to contact a reputable restoration company.
 
As a locally-based company and a trusted leader in the restoration industry, SERVPRO is conveniently located to respond quickly to flood damage emergencies. We have a large team of IICRC-certified technicians who are properly-armed and highly experienced to restore any water-damaged properties to preloss conditions quickly efficiently, "Like it never even happened."
 
Whenever your home experiences considerable flood damage, the first course of action should be to vacate the building and then inspect for safety issues before reentering. Once you call SERVPRO, our technicians can come in and evaluate the extent of the damage. This step involves checking for structural damage, electrical issues, and possible health concerns that may come into play when performing flood damage repair and cleanup.
 
After addressing all major safety concerns, SERVPRO flood damage restoration professionals can move in and begin the actual cleanup process. It is essential to document all flood damage sustained for insurance purposes. This means taking pictures of the flooded areas, damaged furniture, and other house contents, and holding on to any repair bills you may incur along the way. The compensation procedure after a flood can be tricky; so, the more documentation papers you have, the better.
 
The dirty work begins after carefully documenting all the damage. It is important to carry out the drying and cleanup process as quickly as possible to prevent additional damage and possible mold growth. Mold growth can lead to mold damage, which can in turn cause mold-related health effects.
 
Our technicians use advanced extraction equipment to pump out any standing water, and then set up fans and dehumidifiers for the drying part. Hiring a flood damage repair expert for this stage is always a good investment. Apart from having access to the right equipment, the knowledge and experience of working on numerous flood damage projects is useful to ensure a speedy and efficient cleanup process.
 
Storms and floods are a reminder of the force of Mother Nature. While they are unpredictable, you can count on SERVPRO for local flood damage restoration services.

So give us a call! We are faster to any disaster and are here to help get you back to "Like it never even happened."

SERVPRO Tips: Storm damage has met its match with the professionals at SERVPRO

10/20/2020 (Permalink)

Outside water can leave your home in a state of disarray, with debris causing more problems. All of this will likely leave you in need of professional restoration services.

Debris that gets into your home through stormy floodwaters might include large items; such as branches, leaves, and mud. It can also contain sand and chemical contaminants. Fluid from vehicles on the street and herbicides from lawn and gardens mix with the rising waters and can end up as a residue on your floors and lower walls.

Muddy waters can also introduce pathogens into your home, creating a situation with serious health risks.

SERVPRO technicians arrive at your home as soon as possible after receiving your initial call. Our team comes ready to work upon arrival with the tools and equipment needed to mitigate the damage and dry out your home’s interior.  It is important to keep in mind that every home and situation is unique and the more information you can provide during your initial phone call the more prepared our crews can be when they arrive.

Upon arrival, we take measurements at your home to determine the amount of trapped moisture. As we clean your home we continue to monitor the progress made by our drying equipment. Monitoring the moisture level in your home gives us insight into the progress of your home’s mitigation and restoration process. Extracting water and pumping it out of your home makes a dramatic difference in the amount capable of evaporating in the air. We work to undo the damage and to make it "Like it never even happened."

SERVPRO wants homeowners to know our technicians are skilled, highly trained, and reliable—all of which are traits that are essential when dealing with the mitigation of flood damage. Contact SERVPRO any time, day or night! We are faster to any disaster and are here to help get you back to "Like it never even happened."